Before you insert your SIM-card in your Xplora-watch, you have to insert the SIM to your smartphone and deactivate the SIM PIN code. Xplora watches don't support SIM-cards with PIN code and will reject such cards.
Find out how to remove the PIN code on your smartphone:
If you have an Android device, proceed as follows:
- Insert the SIM-card into your phone and open the "Settings" menu.
- Tap on "Security". You might need to scroll down to find this menu.
- Click on "SIM card lock".
3. Make sure that the PIN code is disabled by setting the controller next to "Lock SIM card" into off-position. You might get asked to enter the PIN to confirm.
Your SIM-card can now be used in your XPLORA-watch.
Note: The steps might differ depending on the Android version of your smartphone. On some devices, you might find the option to remove the PIN code under
Security & Privacy > More Settings > Encryption and credentials > SIM card (Huawei)
Settings > Biometrics and security > Other security settings > Set up SIM card lock. (Samsung)
If you have an iPhone, follow these steps:
- Insert the SIM-card into your phone and open the "Settings" menu.
- Tap on "Mobile data (UK) / Cellular (US)". You might need to scroll down to find this menu.
- Click on "SIM PIN".
4. Turn off your SIM PIN by setting the controller next to "SIM PIN" into off-position. Enter the current PIN code to confirm.
You can now use the SIM card in your Xplora watch.
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