Sometimes it might be necessary to perform a factory reset of your watch.
Due to security reasons, the X5 Play eSIM does not have a button to reset the watch.
The X5 Play eSIM can only be reset while having access to mobile network. Before resetting, please ensure the SIM card has data volume and the watch has coverage. If the position of the watch is being updated and messages can be sent, the watch has access to mobile network, and the reset may be fulfilled. Please mind that all settings will be deleted, and the Xplora would need to be activated once again.
Only the primary administrator can reset the watch by deleting it from the app. To do that, tap into the menu of the watch in the app, scroll down until you see the last position "Remove watch". Tap on that and confirm by pressing "Remove".