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FAQ

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  • The item I wanted to buy on the Goplay Store is sold out
  • Can I access the watch remotely to listen or see my child's surroundings?
  • Can I download apps and games on the watch?
  • How to delete a safety zone?
  • Can two watches chat between each other?
  • Why do I see two profiles on my Xplora app and on the Goplay website?
  • Where can I find a spare charger or a new strap?
  • How can I transfer Xplora coins?
  • How small can a safe zone be?
  • I have paired the watch but the QR code still appears on the watch
  • I am the guardian and I have changed my phone number
  • Despite being a guardian, I see this message: Your request has been sent to the guardian. It's waiting for consent
  • How do I change my watch's phone number?
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