The X5 Play is SIM-free which means that you need to get a separate nano SIM-card before you start using the watch. Both contract and pay as you go SIM-cards will work.
We recommend T-Mobile or SpeedTalk Mobile for the smoothest setup and to enable all the features of your watch. The SIM-card should have at least 400 MB of mobile data per month, besides unlimited voice minutes. Data volume depends on the personal use. The watch will use more mobile data if you send short videos and songs. The watch can be connected to a WiFi network to lower the data usage.
The list of our compatible providers is being updated and our goal for the future is to make most of major providers compatible with our watches. Xplora watches are currently NOT compatible with Sprint, Verizon & US Cellular and other Mobile Operators using these networks.
Other network providers may work if you update the watch with their APN setting. You will find the instructions on how to save the correct APN setting in the video below.