If you get the error message "Please scan the QR code to activate the watch" despite having already scanned the QR code, it usually means that the watch can’t synchronise with the app and update its status due to lack of Internet connectivity.
Try the following suggestions:
- Connect the watch to WIFI
- Check in the Settings of the watch if your Xplora is updated to its latest version
- Restart your Xplora. It will help the watch reach the network
If the QR code still appears on the watch, please contact us at firstname.lastname@example.org