My watch no longer turns on

Marta Alicja

If the watch can't be switched on or no longer displays the charging icon, please try the following instructions:

Clean the metallic contacts from the charger and the watch with a soft cloth.
Connect the charger to a wall socket, not to an electronic device, as it operates with a more stable power.
Make sure that the watch is charged.
Press the reset button on the watch's right hand side for 3 seconds.
Press the power button to turn on the watch.

If the watch can't be turned on despite following our instructions, please contact us at support@myxplora.com