Xplora Connect SIM Swap 2.0 instructions

At Xplora we care deeply about providing your family with a safe and reliable connection.

AT&T is shutting down its 3G service as part of an ongoing plan to improve its wireless network. In light of this cellular network change, we are providing you with a free SIM-card upgrade for your Xplora watch.

Follow the simple instructions below to replace your current SIM-card with our Gigs T-Mobile SIM-card:

1. Check the last email you received from Xplora to get a new phone number for your watch. Your new SIM-card is already active.

2. Replace your current SIM-card with the SIM-card you received in the envelope:.
   XGO2 users: Use the screwdriver that was included in your Xplora watch box to open the SIM-card slot. Once you have removed the lid, withdraw the current SIM-card. Place your new SIM-card with the chip facing up and push it all the way in until it clicks firmly into place.

   X5 Play users: Use the SIM-eject tool that was included in the Xplora watch box to withdraw the SIM-card tray. Replace your current SIM-card with the new one and push the SIM tray into the watch until you notice that it's firmly closed.

   
   
   

3. Next step is changing your watch’s phone number in the Xplora app:
   Open the watch's tab on your parental app and scroll down until you see the option “Change SIM-card”. Enter your watch's new phone number and click on OK to save the changes.
   
    
4. Turn the watch off and on to finalize the SIM-card change.
5. Continue using your Xplora Connect service with your Xplora watch!

Visit this website if you have more questions about the Xplora SIM-card or contact us at support@myxplora.com.