X5 Play

First steps - How to configure your X5 Play

• X5 Play: Quick user guide
• X5 Play: Which SIM-card can I use?
• X5 Play: Add second guardian
• I have paired the watch but the QR code still appears on the watch
• Despite being a guardian, I see this message: "Your request has been sent to the guardian. It's waiting for consent"
• The watch and the guardian have the same number

See all 7 articles

Questions regarding your X5 Play

• X5 Play: Everything you need to know about the guardians and contacts & calls and messages
• Is my watch waterproof?
• The battery of my watch doesn't last longer than one day
• X5 Play: Watch no longer turns on
• X5 Play: How to factory reset the watch
• X5 Play: How is the position calculated?

See all 13 articles

FAQ

• I am the guardian and I have changed my phone number
• Can I download apps and games on the watch?
• How small can a safe zone be?
• Can I access the watch remotely to listen or see my child's surroundings?
• How do I change my watch's phone number?

Goplay questions

• Why are there two profiles on my Xplora app and on the Goplay website?
• The item I wanted to buy on the Goplay Store is sold out
• How can I transfer Xplora coins?